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© 2026 hypelocker.za

Privacy Policy

Hypelocker operates this store and website, including all associated information, content, features, tools, products, and services, to offer you a curated shopping experience (the "Services"). Hypelocker is powered by Shopify, enabling us to deliver these Services to you. This Privacy Policy details how we collect, use, and share your personal information when you visit, use, or complete a transaction through the Services, or otherwise get in touch with us. Should a conflict arise between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding the collection, handling, and disclosure of your personal information.Please review this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as set out in this policy.

Personal Information We Collect or Process: The term "personal information" refers to details that identify or can reasonably be linked to you or another individual. It excludes anonymous or de-identified data that cannot be linked to you. Depending on how you interact with our Services, where you are located, and subject to applicable laws, we may collect or process the following types of personal information, including inferences drawn from it:

Contact Details: Your name, residential address, billing address, delivery address, phone number, and email address.
Financial Information: Payment card details (credit or debit card numbers), bank account information, transaction records, payment methods, and payment confirmations.
Account Details: Your username, password, security questions, settings, and general preferences.
Transaction History: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your past purchase history.
Communications: Information included in any messages you send us, such as customer support queries.
Device Details: Information about your device, web browser, network connection, IP address, and other unique identifiers.
Usage Data: Details regarding how and when you navigate, interact with, or browse our Services.

Sources of Personal Information: we gather personal information through various channels:

Directly from You: When you register an account, browse the Services, contact us, or otherwise supply your details.
Automatically via the Services: Collected from your device when you browse our site or use our products, using cookies and similar tracking technologies.
From Service Providers: When third-party vendors are engaged to support our technology or process information on our behalf.
From Partners and Third Parties: Information shared by external business partners or third-party platforms.

How We Use Your Personal InformationDepending on how you use our Services, your personal information may be processed for the following purposes:

Providing, Customising, and Improving Services: To fulfill our agreement with you, process payments, complete orders, send account updates, handle returns or exchanges, host reviews, remember your preferences, and offer personalised product recommendations.
Marketing and Promotions: To send promotional updates via email, SMS, or post, and to display targeted online ads based on your browsing and purchase history.
Security and Fraud Prevention: To verify your account, ensure safe transactions, detect and investigate suspicious or unlawful activities, and protect overall system security. You are responsible for keeping your login credentials confidential.
Customer Support & Communication: To respond to your enquiries, maintain our business relationship, and assist with any issues.
Legal Compliance: To meet regulatory obligations, respond to lawful requests from authorities, participate in legal proceedings, or enforce our policies.

How We Disclose Personal Information: where necessary, we may share your personal information with third parties for legitimate operational purposes, including:

Shopify and Service Vendors: Third-party partners assisting with IT support, payment processing, data analytics, customer care, cloud storage, and logistics or delivery.
Marketing and Business Partners: Partners who help deliver targeted ads based on your activity across various sites. Depending on your location, you may have the right to opt out of targeted ad sharing.
Direct Request or Consent: When you ask or permit us to share details, such as arranging delivery or using integrated social media plugins.
Corporate Affiliates: Sharing within our broader corporate group.
Business Transfers or Legal Obligations: In connection with legal proceedings, enforcement of terms, protection of rights, or commercial events like mergers or restructuring.

Relationship with Shopify: Our Services are hosted by Shopify, which processes your information to deliver and improve platform performance. Data you submit is transmitted to Shopify and stored on servers that may reside outside your home country. To help grow our business, we use Shopify’s enhanced features, which combine your activity on our site with data from Shopify and other merchants. In these instances, Shopify acts as the data controller and manages requests regarding data rights. For full details, refer to the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third-Party Websites and Links: Our Services may feature links to external websites operated by third parties. We do not control and are not responsible for the privacy practices, security, or content of external sites. Information you post in public forums or on third-party social networks can be viewed by other users. We recommend reviewing the individual privacy policies of any third-party platform you visit.

Children's Data: Our Services are not directed at children, and we do not knowingly collect personal information from individuals under the legal age of majority in their jurisdiction. Parents or legal guardians who suspect their child has provided us with personal information can contact us to request its deletion. We do not knowingly sell or share personal data belonging to individuals under 16 years of age.

Security and Retention: while we implement security measures, no data transmission or storage system can be guaranteed as 100% secure. Avoid transmitting sensitive information through unsecured channels.How long we retain your personal data depends on factors such as ongoing account maintenance, service delivery, legal requirements, and dispute resolution needs.

Your Rights and choices: based on your legal jurisdiction, you may hold specific rights regarding your personal data, subject to local legal exceptions:

Right to Access / Know: Request details on the personal information we store about you.
Right to Delete: Request the removal of your personal data.
Right to Correct: Request updates to inaccurate or incomplete information.
Right to Portability: Request a copy of your personal data in a usable format or have it transferred to a third party.
Managing Communication Preferences: You may opt out of promotional emails at any time using the "unsubscribe" link. You will continue to receive transactional emails regarding orders or account updates.

To exercise any of these rights, contact us using the details below. For rights regarding data managed directly by Shopify, visithttps://privacy.shopify.com/en. We will not discriminate against you for exercising your privacy rights, though identity verification (or authorisation proof for designated agents) may be required before fulfilling requests.

Complaints: if you have concerns about how your data is handled, please reach out to us directly. Depending on your location, you may also have the right to appeal our response or lodge a complaint with your local data protection authority.

Privacy PolicyWe reserve the right to update this Privacy Policy to reflect changes in our practices or regulatory requirements.
Contact UsFor questions regarding this Privacy Policy or to exercise your privacy rights, contact us via email at infoathypelocker@gmail.com, or write to us at:

Corner of Magwa Crescent and Lone Creek Crescent, Waterfall City, Midrand, 1686, Gauteng, South Africa

Contact Us

Email us at support at infoathypelocker@gmail.com

Shipping

Shipping Policy

Thank you for shopping with us! Please read our shipping policy carefully to understand how we deliver your sneakers.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or South African public holidays will be processed on the following business day.

Shipping Times & Rates We offer the following delivery options across South Africa:

Paxi Standard: Estimated delivery in 7–9 working days (Free)
Paxi Express: Estimated delivery in 2–5 working days (R99)
PostNet to PostNet: Estimated delivery in 2–3 working days (R110)
Door-to-Door Express: Estimated delivery in 1–2 working days (R199)

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the progress of your delivery online.

Delivery Issues

We are not liable for delays caused by couriers, transit disruptions, or external factors beyond our control.
We are not responsible for lost or stolen packages once marked as "Delivered" by the courier service.
If your package is delayed or missing, please contact the courier directly and notify us so we can assist where possible.

Address Accuracy

Please ensure all shipping details are entered correctly at checkout.
We are not responsible for orders delivered to an incorrect shipping address provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with clear photographs so we can assist with a replacement or claim.

Contact Us For any shipping questions or concerns, please contact us at infoathypelocker@gmail.com.

Returns & Exchanges

Thank you for shopping with us!

We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Eligibility for Returns

Timeframe: Returns are accepted within 7 days of delivery.
Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
Proof of Purchase: An order confirmation or receipt is required for all returns.
Exceptions: Sale items, limited editions, and promotional purchases are non-refundable unless defective.

Non-Returnable Items

Worn or used sneakers.
Items missing original packaging or tags.
Gift cards and final sale items.

Exchanges

Customers are responsible for both return and re-delivery courier fees.
Exchanges are subject to stock availability.
If your requested size or style is unavailable, store credit will be issued.

Refunds

Once your return is received and inspected, we will send you a notification regarding your refund status.
If approved, refunds will be processed back to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.

Return Shipping

Customers are responsible for paying their own return shipping costs.
We strongly recommend using a trackable courier service to ensure your returned package arrives safely.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with clear photographs. We will arrange a replacement or issue a full refund.

Contact UsFor any questions regarding returns or exchanges, please reach out to us at:📧 infoathypelocker@gmail.com

Fine Print: Please note that products sold on Hypelocker are high-quality replica (rep) items, unless explicitly stated otherwise.

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